Staff Recruitment & Training
Build a pipeline of great people and train them to deliver consistent quality so that your café runs smoothly without you on the tools.
- Complimentary intro session
Start with a 30‑minute call
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What you'll improve
A simple hiring funnel that works
- Short, specific role pitches
- Auto‑reply with next steps
- Talent pool spreadsheet
- 3 must‑have questions
- 10‑minute phone screen
- Scorecard to compare fairly
- 60–90 minute paid trial
- Observation checklist
- Debrief notes same day
- 2 quick reference calls
- Clear expectations in writing
- Welcome email + day‑one plan
Onboarding & training modules
Safety, service basics, coffee quality standards, and housekeeping.
Day 1: Orientation
Station‑specific SOPs, service rhythm, cash handling, and escalation rules.
Week 1: Role skills
Workflow drills, 3‑deep queue management, and drink‑remake policy.
Week 2: Speed & quality
Simple scripts that feel natural, and when to introduce promos.
Week 3: Upselling & loyalty
Retention & culture
Pre‑shift briefs, weekly 1:1s, visible targets and team wins Friday arvo.
Clarity & cadence
Catch people doing it right; course‑correct with one clear next action.
Coaching moments
Role ladders with skill badges and pay steps tied to capability.
Growth paths
Simple peer‑nominated shout‑outs and quarterly celebration.
Recognition
Policies & compliance (the essentials)
- Code of conduct
- Bullying & harassment
- Incident reporting
- Workplace safety
- Social media rules
- Privacy & data handling
Frequently asked questions
We’ll help you attract, train, and retain great people so service stays smooth and guests keep coming back.
Book your free session